haku: @author Parasuraman, A. / yhteensä: 38
viitteet: 7-16 / 38
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7.
Scope and intensity of logistics-based strategic alliances: a conceptual classification and managerial implications
Industrial Marketing Management
1997 : MAR, VOL. 26:2, p. 137-148
 1997 Zinn, W.
Parasuraman, A.
8.
The behavioural consequences of service quality (Verbraucherverhalten)
Journal of Marketing
1996 : APR, VOL. 60:6, p. 31-46
 1996 Zeithaml, V. A.
Berry, L. L.
Parasuraman, A.
9.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-139
 1994 Parasuraman, A.
Zeithaml, V. A.
Berry, L. L.
10.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-124
 1994 Parasuraman, A.
Zeithaml, V.
Berry, L.
11.
Prescriptions for a service quality revolution in America
Organizational Dynamics
1992 : SPRING, VOL. 20:4, p.5-15
 1992 Berry, L. L.
Parasuraman, A.
12.
Understanding customer expectations of service
Sloan Management Review
1991 : SPRING, VOL. 32:3, p. 39-48
 1991 Parasuraman, A.
Berry, L. L.
Zeithaml, V. A.
13.
A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment During Early Employment
Journal of Marketing Research
1990 : AUG, VOL. 27, p.333-344
 1990 Johnston, M.
Parasuraman, A.
Futrell, C.
14.
Five imperatives for improving service quality
Sloan Management Review
1990 : SUMMER, VOL. 31:4, p. 29-38
 1990 Berry, L. L.
Zeithaml, V. A.
Parasuraman, A.
15.
SERVQUAL : une echelle multi-items de mesure des perceptions de la qualite de service par les consommateurs.
Recherche et Applications en Marketing
1990 : VOL. 5:1, p. 19-42
 1990 Parasuraman, A.
Zeithaml, V. A.
Berry, L. L.
16.
The service-quality puzzle.
Business Horizons
1988 : SEP-OCT, VOL. 31:5, p. 35-43
 1988 Berry, L. L.
Parasuraman, A.
Zeithaml, V. A.
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