haku: @indexterm service industries / yhteensä: 657
viitteet: 70-79 / 657
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 otsikkovuositekijä
70.
Family Business: Family Fortunes
Accountancy
2001 : MAY, VOL. 127:1293, p. 30-32
 2001 Nesbitt, P.
71.
The effect of information technology on learning in professional service organizations
Journal of Operations Management
2001 : JUL, VOL. 19:4, p. 485-495
 2001 Boone, T.
Ganeshan, R.
72.
Benchmarking von industriellen Dienstleistungsunternehmen: welchen Beitrag kann das Benchmarking zur Innovationsförderung bei industriellen Dienstleistungsunternehmen leisten?
IO Management
2001 : VOL. 70:9, p. 56-61
 2001 Pässler, K.
Brumby, L.
73.
Zum Stand einer "Theorie des Dienstleistungsmarketing"
Unternehmung
2001 : VOL. 55:4-5, p. 261-278
 2001 Woratschek, H.
74.
Solutions providing: was ist Vision - was Wirklichkeit?
Absatzwirtschaft
2001 : VOL. 44:7, p. 48-53
 2001
75.
Assessing damages for non-performance of a travel professional - a suggested use of "servqual"
Tourism Management
2001 : OCT, VOL. 22:5, p. 533-538
 2001 Urdang, B. S.
Howey, R. M.
76.
Situational constraints on the achievement - performance relationship: a service sector study
Journal of Organizational Behavior
2001 : JUN, VOL. 22:4, p. 453-465
 2001 Adkins, C.L.
Naumann, S.E.
77.
Service recovery attributions and word-of-mouth intentions
European Journal of Marketing
2001 : VOL. 35:1-2, p. 194-211
 2001 Swanson, S.R.
Kelley, S.W.
78.
Reformulating the conceptualization of marketing in the context of public leisure services
Leisure Studies
2001 : JAN, VOL. 20:1, 61-75
 2001 Novatorov, E. V.
Crompton, J. L.
79.
Marketing low-cost airline services to business travellers
Journal of Air Transport Management
2001 : MAR, VOL. 7:2, p. 103-109
 2001 Mason, K. J.
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