haku: @indexterm service / yhteensä: 1148
viitteet: 73-82 / 1148
« edellinen sivu | seuraava sivu »
 otsikkovuositekijä
73.
A typology of consumers' emotional response styles during service recovery encounters
British Journal of Management
2009 : SEP, VOL. 20:3, p. 292-308
 2009 Schoefer, K.
Diamantopoulos, A.
74.
The impact of adoption timing on new service usage and early disadoption
International Journal of Research in Marketing
2009 : DEC, VOL 26:4, p. 304-313
 2009 Prins, R.
Verhoef, P. C:
Franses, P. H.
75.
Measuring the effect of public assistance programs on small businesses' performance
Journal of General Management
2009 : WINTER, VOL. 35:2 p. 3-20
 2009 Schayek, R.
Dvir, D.
76.
Computers, customer service operatives and cyborgs: intra-actions in call centres
Organization Studies
2009 : VOL 30:11 p. 1181-1199
 2009 Nyberg, D.
77.
What really is alliance management capability and how does it impact alliance outcomes and success?
Strategic Management Journal
2009 : DEC, VOL. 30:13, p. 1395-1419
 2009 Schreiner, M.
Kale, P.
Corsten, D.
78.
Managing creative coalitions: Reflections on the social side of services innovation
European Management Journal
2009 : APR, VOL. 27:2, p. 83-89
 2009 Beirne, M.
Cromack, C.
79.
Service-based business concepts: A typology for business-to-business markets
European Management Journal
2009 : DEC, VOL. 27:6, p. 442-455
 2009 Lay, G.
Schroeter, M.
Biege, S.
80.
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
European Management Journal
2009 : DEC, VOL. 27:6, p. 377-387
 2009 Ng, I.C.L.
Maull, R.
Yip, N.
81.
Disruptive Internet-service innovation diffusion
Human Systems Management
2009 : VOL. 28:4, p. 163-181
 2009 Georgantzas, N.C.
Katsamakas, E.
82.
Partner selection in B2B information service markets
International Journal of Research in Marketing
2009 : MAR, VOL. 26:1, p. 41-51
 2009 Wuyts, S.
Verhoef, P.C.
Prins, R.
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