haku: @indexterm service quality / yhteensä: 221
viitteet: 8-17 / 221
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8.
Service failure and recovery in a strategic airline alliance context: interplay of locus of service failure and social identity
Journal of Travel & Tourism Marketing
2010 : SEP, VOL 27:6, p. 547-564
 2010 Weber, K.
Sparks, B.
9.
Relating the zone of tolerance to service failure in the hospitality industry
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 324-333
 2010 Zainol, N. A.
Lockwood, A.
Kutsch, E.
10.
Measuring e-service quality for online travel agencies
Journal of Travel & Tourism Marketing
2010 : APR-MAY, VOL 27:3, p. 306-323
 2010 Tsang, N. K. F.
Lai, M. T. H.
Law, R.
11.
Internal-market orientation: a misconceived aspect of marketing theory
European Journal of Marketing
2010 : VOL 44:11/12, p. 1667-1699
 2010 Gounaris, S.
Vassilikopoulou, A.
Chatzipanagiotou, K.
12.
How professional service firms compete in the market: an exploratory study
Journal of Marketing Management
2010 : FEB, VOL. 26:1-2, p. 28-55
 2010 Amonini, C. (et al.)
13.
Configurations of service quality perceptions: an inter-segment analysis
Journal of international marketing and marketing research
2010 : JUN, VOL. 35:2, p. 67-75
 2010 Yavas, U.
14.
Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
Journal of Travel & Tourism Marketing
2010 : VOL. 27:2, p. 132-145
 2010 Lee, J.-S.
Back, K.-J.
15.
Understanding the relationships of quality, value, equity, satisfaction and behavioral intentions among golf travelers
Tourism Management
2009 : APR, VOL. 30:2, p. 298-308
 2009 Hutchinson, J.
Lai, F.
Wang, Y.
16.
The regulatory fit effect of persuasive message on service recovery satisfaction
Journal of international marketing and marketing research
2009 : OCT, VOL. 34:3, p. 141-150
 2009 Wu, C.
Weng, Y-C.
17.
A comparison of customer satisfaction construct with perceived overall service quality
Journal of international marketing and marketing research
2009 : JUN, VOL. 34:2, p. 97-111
 2009 Ranjbarian, B.
Abad, R.G.S.
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