haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 90-99 / 567
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90.
Retail store loyalty management via an analysis of heterogeneity of the service elements
International Review of Retail, Distribution and Consumer Research
2004 : OCT, VOL. 14:4, p. 407-436
 2004 Cortiñas, M.
Elorz, M.
Villanueva, M.L.
91.
Web-empowered selling
Admap
2004 : VOL. 39:1, p. 24-26
 2004 George Tompkins, P.
92.
The role of communication and trust in explaining customer loyalty - An extension to the ECSI model
European Journal of Marketing
2004 : VOL. 38:9-10, p. 1272-1293
 2004 Ball, D.
Coelho, P.S.
Machás, A.
93.
Drivers of customers' cross-buying intentions
European Journal of Marketing
2004 : VOL. 38:9-10, p. 1129-1157
 2004 Ngobo, P.V.
94.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
95.
Influences on the perceived risk of purchasing online
Journal of Consumer Behaviour
2004 : DEC, VOL. 4:2, p. 118-131
 2004 Pires, G.
Stanton, J.
Eckford, A.
96.
Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers
Journal of Consumer Behaviour
2004 : MAR, VOL. 3:3, p. 211-220
 2004 Wangenheim, F.
Bayón, T.
97.
Project success: Lessons from the Andria case
European Management Journal
2004 : OCT, VOL 22:5, p. 532-545
 2004 Caru, A.
Cova, B.
Pace, S.
98.
Internet diffusion of an e-complaint: a content analysis of unsolicited responses
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 145-165
 2004 Shea, L.
Enghagen, L.
Khullar, A.
99.
E-complaints: Lessons to be learned from the service recovery literature
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 183-190
 2004 Tyrrell, B.
Woods, R.
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