haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 94-103 / 567
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94.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
95.
Influences on the perceived risk of purchasing online
Journal of Consumer Behaviour
2004 : DEC, VOL. 4:2, p. 118-131
 2004 Pires, G.
Stanton, J.
Eckford, A.
96.
Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers
Journal of Consumer Behaviour
2004 : MAR, VOL. 3:3, p. 211-220
 2004 Wangenheim, F.
Bayón, T.
97.
Project success: Lessons from the Andria case
European Management Journal
2004 : OCT, VOL 22:5, p. 532-545
 2004 Caru, A.
Cova, B.
Pace, S.
98.
Internet diffusion of an e-complaint: a content analysis of unsolicited responses
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 145-165
 2004 Shea, L.
Enghagen, L.
Khullar, A.
99.
E-complaints: Lessons to be learned from the service recovery literature
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 183-190
 2004 Tyrrell, B.
Woods, R.
100.
Analyzing hotel customers' e-complaints from an Internet complaint form
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 167-181
 2004 Lee, C.C.
Hu, C.
101.
Online travel planning and college students: the spring break experience
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 79-91
 2004 Bai, B. (et al.)
102.
Consumer satisfaction and post-purchase intentions: an exploratory study of museum visitors
International Journal of Arts Management
2004 : WINTER, VOL. 6:2, p. 23-32
 2004 Harrison, P.
Shaw, R.
103.
Growth perceptions of small and medium-sized enterprises (SME's) - the case of South Tyrol
Tourism review
2004 : VOL. 59:4, p. 7-13
 2004 Pechlander, H. (et al.)
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