haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 99-108 / 567
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99.
E-complaints: Lessons to be learned from the service recovery literature
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 183-190
 2004 Tyrrell, B.
Woods, R.
100.
Analyzing hotel customers' e-complaints from an Internet complaint form
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 167-181
 2004 Lee, C.C.
Hu, C.
101.
Online travel planning and college students: the spring break experience
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 79-91
 2004 Bai, B. (et al.)
102.
Consumer satisfaction and post-purchase intentions: an exploratory study of museum visitors
International Journal of Arts Management
2004 : WINTER, VOL. 6:2, p. 23-32
 2004 Harrison, P.
Shaw, R.
103.
Growth perceptions of small and medium-sized enterprises (SME's) - the case of South Tyrol
Tourism review
2004 : VOL. 59:4, p. 7-13
 2004 Pechlander, H. (et al.)
104.
Best face forward
Harvard Business Review
2004 : DEC, VOL. 82:12, p. 47-58
 2004 Rayport, J.F.
Jaworski, B.J.
105.
Customer satisfaction and profitability: is there a lagged effect?
Journal of Strategic Marketing
2004 : SEP, VOL. 12:3, p. 129-144
 2004 Chiquan G.,
Kumar, A.
Jiraporn, P.
106.
Harnessing the creative potential among users
Journal of Product Innovation Management
2004 : JAN, VOL. 21:1, p. 4-14
 2004 Kristensson, P.
Gustafsson, A.
Archer, T.
107.
Service quality, satisfaction, and behavioral intention among forest visitors
Journal of Travel & Tourism Marketing
2004 : VOL. 17:1, p. 73-82
 2004 Lee, J.
Graefe, A. R.
Burns, R. C.
108.
Development of a multiple-item scale for measuring customer satisfaction in travel agencies services
Tourism Management
2004 : OCT, VOL. 25:5, p. 533-546
 2004 Millan, A.
Esteban, A.
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