haku: @author Bolton, R. N. / yhteensä: 5
viitteet: 1-5 / 5
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1.
The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments
Journal of the Academy of Marketing Science
2002 : WINTER, VOL. 30:1, p. 5-23
 2002 Smith, A. K.
Bolton, R. N.
2.
Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 95-108
 2000 Bolton, R. N.
Kannan, P. K.
Bramlett, M. D.
3.
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
Marketing Science
1998 : VOL. 17:1, p. 45-65
 1998 Bolton, R. N.
4.
A longitudinal analysis of the impact of service changes on customer attitudes.
Journal of Marketing
1991 : JAN, VOL. 55:1, p. 1-9
 1991 Bolton, R. N.
Drew, J. H.
5.
Searching for positive returns at the track : a multinomial logit model for handicapping horse races.
Management Science
1986 : AUG, VOL. 32:8, p. 1040-1060
 1986 Bolton, R. N.
Chapman, R. G.
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