haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 127-136 / 567
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127.
The one number you need to grow
Harvard Business Review
2003 : DEC, VOL. 81:12, p. 46-54
 2003 Reichheld, F.
128.
Salesforce compensation scheme and consumer inferences
Management Science
2003 : MAY, VOL. 49:5, p. 655-672
 2003 Kalra, A.
Shi, M.
Srinivasan, K.
129.
Key-Account-Management: empirische Ergebnisse zu Kundenpriorisierung und Kundenreaktionen
Unternehmung
2003 : VOL. 57:3, p. 217-235
 2003 Ivens, B.
130.
E-satisfaction and e-loyalty: a contingency framework
Psychology & Marketing
2003 : FEB, VOL. 20:2, p. 123-138
 2003 Anderson, R.E.
Srinivasan, S.S.
131.
Best practices in identifying customer-driven improvement opportunities
Industrial Marketing Management
2003 : AUG, VOL. 32:6, p. 455-466
 2003 Garver, M.S.
132.
The outsourcing of training and development: factors impacting client satisfaction
Journal of Management
2003 : VOL. 29:2, p. 207-229
 2003 Gainey, T.W.
Klaas, B.S.
133.
Toronto's Roy Thomson Hall: A metamorphosis
International Journal of Arts Management
2003 : FALL, VOL. 6:1, p. 4-8
 2003 Cutts, C.S.
134.
Determinanten der Preistoleranz von Nachfragen
Unternehmung
2003 : VOL. 57:2, p. 153-178
 2003 Herrmann, A.
Huber, F.
Wricke, M.
135.
Exploring the impact of relationship transparency on business relationships: a cross-sectional study among purchasing managers in Germany
Industrial Marketing Management
2003 : FEB, VOL. 32:2, p. 101-108
 2003 Eggert, A.
Helm, S.
136.
Top box: rediscovering customer satisfaction
Business Horizons
2003 : SEP/OCT, VOL. 46:5, p. 3-14
 2003 Taylor, A.
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