haku: @indexterm consumer satisfaction / yhteensä: 567
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183.
Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Bestandsaufnahme und Entwicklung eines theoretischen Bezugsrahmens
Unternehmung
2001 : VOL. 55:6, p. 377-400
 2001 Homburg, C.
Stock, R.
184.
Effects of consumer goals on attribute weighting, overall satisfaction, and product usage
Psychology & Marketing
2001 : SEP, VOL. 18:9, p. 929-949
 2001 Garbarino, E.
Johnson, M. S.
185.
The impact of confidence in expectations on consumer satisfaction
Psychology & Marketing
2001 : NOV, VOL. 18:11, p. 1187-1204
 2001 Spreng, R. A.
Page, T. J. Jr.
186.
Heterogeneity in Sales Districts: Beyond Individual- Level Predictors of Satisfaction and Performance
Journal of the Academy of Marketing Science
2001 : SUMMER, VOL. 29:3, p. 238-254
 2001 Venkatesh, R.
Challagalla, G.
Kohli, A. K.
187.
Shopping Motivation: Investigating the Shopping Process and Outcomes of the Retail Experience at a Craft Fair
Journal of Marketing Management
2001 : APR, VOL. 17:3-4, p. 341-366
 2001 Hibbert, S.
Tagg, S. K.
188.
The customer-service life cycle: a framework for improving customer service through information technology
Cornell Hotel and Restaurant Administration Quarterly
2001 : JUN, VOL. 42:3, p. 38-45
 2001 Piccoli, G.
Spalding, B. R.
Ives, B.
189.
Assessing damages for non-performance of a travel professional - a suggested use of "servqual"
Tourism Management
2001 : OCT, VOL. 22:5, p. 533-538
 2001 Urdang, B. S.
Howey, R. M.
190.
Customer satisfaction in industrial markets: dimensional and multiple role issues
Journal of Business Research
2001 : APR, VOL. 52:1, p. 15-33
 2001 Homburg, C.
Rudolph, B.
191.
Adjustments in performance measures: distributive and procedural justice effects on outcome satisfaction
Psychology & Marketing
2001 : JUN, VOL. 18:6, p. 593-615
 2001 Huffman, C.
Cain, L. B.
192.
Measuring satisfaction among festivalgoers: Differences between tourists and residents as visitors to a music festival in an urban environment
International Journal of Arts Management
2001 : WINTER,VOL.3:2, p. 40-50
 2001 Bourdeau, L.
Coster, L.
Paradis, S.
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