haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 189-198 / 567
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189.
Assessing damages for non-performance of a travel professional - a suggested use of "servqual"
Tourism Management
2001 : OCT, VOL. 22:5, p. 533-538
 2001 Urdang, B. S.
Howey, R. M.
190.
Customer satisfaction in industrial markets: dimensional and multiple role issues
Journal of Business Research
2001 : APR, VOL. 52:1, p. 15-33
 2001 Homburg, C.
Rudolph, B.
191.
Adjustments in performance measures: distributive and procedural justice effects on outcome satisfaction
Psychology & Marketing
2001 : JUN, VOL. 18:6, p. 593-615
 2001 Huffman, C.
Cain, L. B.
192.
Measuring satisfaction among festivalgoers: Differences between tourists and residents as visitors to a music festival in an urban environment
International Journal of Arts Management
2001 : WINTER,VOL.3:2, p. 40-50
 2001 Bourdeau, L.
Coster, L.
Paradis, S.
193.
How to implement a customer satisfaction program
Business Horizons
2001 : JAN-FEB, VOL. 44:1, p. 37-46
 2001 Naumann, E.
Jackson, D. W. Jr.
Rosenbaum, M. S.
194.
Personal characteristics as moderators of the relationship between customer satisfaction and loyalty - an empirical analysis
Psychology & Marketing
2001 : JAN, VOL. 18:1, p. 43-66
 2001 Homburg, C.
Giering, A.
195.
Achieving brand and dealer loyalty: the case of the automotive industry
International Review of Retail, Distribution and Consumer Research
2001 : APR, VOL 11:2, p. 97-122
 2001 Huber, F.
Herrmann, A.
196.
Comparative assessment of tourism satisfaction with destinations across two nationalities
Tourism Management
2001 : AUG, VOL.22.4, p. 391-401
 2001 Kozak, M.
197.
In-flight and ground services. Special report
Airline Business
2001 : JAN, VOL. 17:1, p. 44-57
 2001 Pilling, M.
198.
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 150-167
 2000 Singh, J.
Sirdeshmukh, D.
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