haku: @indexterm consumer satisfaction / yhteensä: 567
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201.
A service conundrum: can outstanding service be too good?
Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 40-50
 2000 Walsh, K.
202.
Effects of supplier reliability and benevolence in business marketing
Journal of Business Research
2000 : SEP, VOL. 49:3, p. 259-271
 2000 Selnes, F.
Gönhaug, K.
203.
The effect of music in a retail setting on real and perceived shopping times
Journal of Business Research
2000 : AUG, VOL. 49:2, p. 139-147
 2000 Yalch, R.
Spangenberg, E. R.
204.
The external contingency and internal characteristic of relationship marketing
Journal of Marketing Management
2000 : JUL, VOL. 16:7, p. 583-595
 2000 Chien, C. S.
Moutinho, L.
205.
The link between surprise and satisfaction: An exploratory research on how best to measure surprise
Journal of Marketing Management
2000 : JUL, VOL. 16:6, p. 565-582
 2000 Vanhamme, J.
206.
An exploration of the meaning and outcomes of a customer-defined market orientation
Journal of Business Research
2000 : MAY, VOL. 48:2, p. 101-112
 2000 Krepapa, A.
Webb, D.
Webster, C.
207.
A preliminary assessment of the function and conference service product at a UK stately home
Tourism Management
2000 : DEC, VOL. 21:6, p. 571-581
 2000 Callen, R. J.
Hoyes, M. K.
208.
Quality, satisfaction and behavioral intentions
Annals of Tourism Research
2000 : VOL. 27:3, p. 785-804
 2000 Baker, D. A.
Cromption, J. L.
209.
The intensity of tourist-host relationship and its effects on satisfaction and change of attitudes : the case of working tourists in Israel
Tourism Management
2000 : AUG, VOL. 21:4, p. 395-406
 2000 Pizam, A.
Uriely, N.
Reichel, A.
210.
Raising the meal ticket
Airline Business
2000 : MAR, VOL. 16:3, p. 37-38
 2000 Blank, D.
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