haku: @indexterm consumer satisfaction / yhteensä: 567
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 otsikkovuositekijä
219.
A quality function development approach to strategic capital budgeting.
Engineering Economist
1999 : VOL. 44:3, p. 239-260
 1999 Partovi, F. Y.
220.
Fidelizacion y vinculacion de clientes. La gestion de la relacion con el cliente como estrategia de diferenciacion.
Direccion y Progreso
1999 : JUL-AUG, 166, p.18-24
 1999 Cortes Ortiz, M.A.
221.
Caso practico: como desarrollar una relacion de confianza con sus clientes.
Harvard-Deusto Marketing & Ventas
1999 : SEP-OCT, 34, p.54-59
 1999 Hart, C.W.
Johnson; M.D.,
222.
¿Escucha usted a sus clientes?.
Harvard-Deusto Marketing & Ventas
1999 : SEP-OCT, 34, p.40-44
 1999 Sheehy, B.
223.
How hotel attributes deliver the promised benefits - Guests' perspectives on the lodging industry's functional best practices (Part II).
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 89-95
 1999 Dubé, L.
Renaghan, L. M.
224.
Building customer loyalty - Guests perspectives on the lodging industry's functional best practices (Part 1).
Cornell Hotel and Restaurant Administration Quarterly
1999 : OCT, VOL. 40:5, p. 78-88
 1999 Dubé, L.
Renaghan, L. M.
225.
Unmasking a phantom: a psychometric assessment of mystery shopping.
Journal of Retailing
1999 : SUM, VOL. 75:2, p. 195-217
 1999 Finn, A.
Kayandé, U.
226.
Customer benefits and company consequences of customer-salesperson relationship in retailing.
Journal of Retailing
1999 : SPR, VOL. 75:1, p. 11-32
 1999 Reynolds, K. E.
Beatty, S. E.
227.
The role of satisfaction with leisure travel / Tourism services and experience in satisfaction with leisure life and overall life.
Journal of Business Research
1999 : MAR, VOL. 44:3, p. 153-177
 1999 Neal, J. D.
Sirgy, M. J.
Uysal, M.
228.
"Zufriedene Kunden und Mitarbeiter liegen mir besonders am Herzen". *IBM SWITZERLAND
IO Management-Zeitschrift industrielle Organisation
1999 : VOL. 68:10, p. 10-15
 1999 Quadri, P.
Naumann, J.
Jakob, R.
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