haku: @indexterm consumer satisfaction / yhteensä: 567
viitteet: 89-98 / 567
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89.
Technology and its CRM implications in the shipping industry
International Journal of Technology Management
2004 : VOL. 28:1, p. 88-102
 2004 Durvasula, S.
Lysonski, S.
Mehta, S.C.
90.
Retail store loyalty management via an analysis of heterogeneity of the service elements
International Review of Retail, Distribution and Consumer Research
2004 : OCT, VOL. 14:4, p. 407-436
 2004 Cortiñas, M.
Elorz, M.
Villanueva, M.L.
91.
Web-empowered selling
Admap
2004 : VOL. 39:1, p. 24-26
 2004 George Tompkins, P.
92.
The role of communication and trust in explaining customer loyalty - An extension to the ECSI model
European Journal of Marketing
2004 : VOL. 38:9-10, p. 1272-1293
 2004 Ball, D.
Coelho, P.S.
Machás, A.
93.
Drivers of customers' cross-buying intentions
European Journal of Marketing
2004 : VOL. 38:9-10, p. 1129-1157
 2004 Ngobo, P.V.
94.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
95.
Influences on the perceived risk of purchasing online
Journal of Consumer Behaviour
2004 : DEC, VOL. 4:2, p. 118-131
 2004 Pires, G.
Stanton, J.
Eckford, A.
96.
Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers
Journal of Consumer Behaviour
2004 : MAR, VOL. 3:3, p. 211-220
 2004 Wangenheim, F.
Bayón, T.
97.
Project success: Lessons from the Andria case
European Management Journal
2004 : OCT, VOL 22:5, p. 532-545
 2004 Caru, A.
Cova, B.
Pace, S.
98.
Internet diffusion of an e-complaint: a content analysis of unsolicited responses
Journal of Travel & Tourism Marketing
2004 : VOL. 17:2-3, p. 145-165
 2004 Shea, L.
Enghagen, L.
Khullar, A.
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