haku: @author Bell, S. J. / yhteensä: 5
viitteet: 1-5 / 5
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1.
The paradox of customer education: customer expertise and loyalty in the financial services industry
European Journal of Marketing
2007 : VOL. 41:5/6, p.466-486
 2007 Bell, S. J.
Eisingerich, A. B.
2.
When customers disappoint : a model of relational internal marketing and customer complaints
Journal of the Academy of Marketing Science
2004 : VOL. 32:2, p. 112-126
 2004 Bell, S. J.
Menguc, B.
Stefani, S.
3.
The employee-organization relationship, organizational citizenship behaviors, and superior service quality
Journal of Retailing
2002 : SUMMER, VOL. 78:2, p. 131-146
 2002 Bell, S. J.
Mengue, B.
4.
Schools of Thought in Organizational Learning
Journal of the Academy of Marketing Science
2002 : WINTER, VOL. 30:1, p. 70-86
 2002 Bell, S. J.
Whitwell, G. J.
Lukas, B. A.
5.
Organizing for new product development speed and the implications for organizational stress
Industrial Marketing Management
2002 : JUL, VOL. 31:4, p. 349-355
 2002 Lukas, B. A.
Menon, A.
Bell, S. J.
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