haku: @author Lemmink, J. / yhteensä: 7
viitteet: 1-7 / 7
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1.
Service climate in self-managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting
Journal of Management Studies
2005 : DEC, VOL. 42:8, p. 1593-1620
 2005 Jong, A. de
Ruyter, K. de
Lemmink, J.
2.
Antecedents of commitment and trust in customer-supplier relationships in high technology markets
Industrial Marketing Management
2001 : APR, VOL. 30:3, p. 271-286
 2001 Ruyter, K.d.
Moorman, L.
Lemmink, J.
3.
Warmth during non-productive retail encounters: the hidden side of productivity
International Journal of Research in Marketing
1998 : DEC, VOL. 15:5, p. 505-518
 1998 Lemmink, J.
Mattsson, J.
4.
The power of perceived service quality in international marketing channels
European Journal of Marketing
1996 : VOL. 30:12, p. 22-38
 1996 Ruyter, K.
Wetzels, M.
Lemmink, J.
5.
Manufacturer-distributor relationships and channel service quality
International Journal of Logistics Management
1996 : VOL. 7:2, p. 33-42
 1996 Lemmink, J.
Wetzels, M.
Koelemejer, K.
6.
Competitive reactions to product quality improvements in industrial markets
European Journal of Marketing
1994 : VOL. 28:12, p. 50-68
 1994 Lemmink, J.
Kasper, H.
7.
After sales service quality: views between industrial customers and service managers.
Industrial Marketing Management
1989 : AUG, VOL. 18:3, p. 199-208
 1989 Kasper, H.
Lemmink, J.
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