haku: @author Lovelock, C. / yhteensä: 4
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1.
A retrospective commentary on the article "New tools for achieving service quality"
Cornell Hotel and Restaurant Administration Quarterly
2001 : AUG-SEP, VOL. 42:4, p. 39-46
 2001 Lovelock, C.
2.
Competing on service. Technology and teamwork in supplementary services (Absatzstrategie)
Planning Review
1995 : JUL-AUG, VOL. 23:4, p. 32-39,46-47
 1995 Lovelock, C.
3.
Seeking Synergy in Service Operations: Seven Things Marketers Need to Know about Service Operations
European Management Journal
1992 : MAR, VOL.10, p.22-29
 1992 Lovelock, C.
4.
Seeking Synergy in Service Operations: Seven Things Marketers Need to Know about Service Operations
European Management Journal
1992 : MAR, VOL. 10:1, p. 22-29
 1992 Lovelock, C.
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