haku: @author Mattila, A.S. / yhteensä: 6
viitteet: 1-6 / 6
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1.
The relationship of sales and marketing expenses to hotel performance in the United States
Cornell hospitality quarterly: hospitality leadership through learning
2008 : NOV, VOL. 49:4, p. 355-363
 2008 O'Neill, J.W.
Hanson, B.
Mattila, A.S.
2.
The role of disclosure in variable hotel pricing: A cross-cultural comparison of customers' fairness perceptions
Cornell Hotel and Restaurant Administration Quarterly
2006 : VOL. 47:1, p. 27-35
 2006 Choi, S.
Mattila, A.S.
3.
How affective commitment boosts guest loyalty (and promotes frequent-guest programs)
Cornell Hotel and Restaurant Administration Quarterly
2006 : MAY, VOL. 47:2, p. 174-181
 2006 Mattila, A.S.
4.
Strategic hotel development and positioning: The effects of revenue drivers on profitability
Cornell Hotel and Restaurant Administration Quarterly
2006 : MAY, VOL. 47:2, p. 146-154
 2006 O'Neill, J.W.
Mattila, A.S.
5.
The role of affective factors on perceived cruise vacation value
Tourism Management
2005 : JUN, VOL. 26:3, p. 311-323
 2005 Duman, T.
Mattila, A.S.
6.
The role of call centers in mollifying disgruntled guests
Cornell Hotel and Restaurant Administration Quarterly
2003 : AUG, VOL. 44:4, p. 75-80
 2003 Mattila, A.S.
Mount, D.J.
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