haku: @author Parasuraman, A. / yhteensä: 38
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1.
Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 362-375
 2002 Zeithaml, V. A.
Parasuraman, A.
Malhotra, A.
2.
Marketing to and Serving Customers through the Internet: An Overview and Research Agenda
Journal of the Academy of Marketing Science
2002 : FALL, VOL. 30:4, p. 286-295
 2002 Parasuraman, A.
Zinkhan, G. M.
3.
The Impact of Technology on the Quality-Value-Loyalty Chain A Research Agenda
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 168-174
 2000 Parasuraman, A.
Grewal, D.
4.
Serving Customers and Consumers Effectively in the Twenty-First Century: A Conceptual Framework and Overview
Journal of the Academy of Marketing Science
2000 : VOL. 28:1, p. 9-16
 2000 Parasuraman, A.
Grewal, D.
5.
Listening to the customer. The concept of a service quality information system (Marketinginformationssystem)
Sloan Management Review
1997 : SPRING, VOL. 38:3, p. 65-76
 1997 Berry, L. L.
Parasuraman, A.
6.
Scope and intensity of logistics-based strategic alliances. A conceptual classification and managerial implications (Unternehmenskooperation; Kostensenkung)
Industrial Marketing Management
1997 : MAR, VOL. 26:2, p. 137-147
 1997 Zinn, W.
Parasuraman, A.
7.
Scope and intensity of logistics-based strategic alliances: a conceptual classification and managerial implications
Industrial Marketing Management
1997 : MAR, VOL. 26:2, p. 137-148
 1997 Zinn, W.
Parasuraman, A.
8.
The behavioural consequences of service quality (Verbraucherverhalten)
Journal of Marketing
1996 : APR, VOL. 60:6, p. 31-46
 1996 Zeithaml, V. A.
Berry, L. L.
Parasuraman, A.
9.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-139
 1994 Parasuraman, A.
Zeithaml, V. A.
Berry, L. L.
10.
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
Journal of Marketing
1994 : JAN, VOL. 58:1, p. 111-124
 1994 Parasuraman, A.
Zeithaml, V.
Berry, L.
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