haku: @author Ruyter, K. de / yhteensä: 8
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1.
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
International Journal of Research in Marketing
2010 : JUN, VOL. 27:2, p. 164-174
 2010 Laer, T. van
Ruyter, K. de
2.
Service climate in self-managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting
Journal of Management Studies
2005 : DEC, VOL. 42:8, p. 1593-1620
 2005 Jong, A. de
Ruyter, K. de
Lemmink, J.
3.
Knowledge stocks and information flows in new product development
Journal of Management Studies
2004 : DEC, VOL. 41:8, p. 1469-1498
 2004 Kyriakopoulos, K.
Ruyter, K. de
4.
Linking perceived service quality and service loyalty: a multi-dimensional perspective
European Journal of Marketing
1999 : VOL. 33: 11-12, p. 1082-1106
 1999 Bloemer, J.
Ruyter, K. de
Wetzels, M.
5.
On the relationship between store image, store satisfaction and store loyalty
European Journal of Marketing
1998 : VOL. 32:5/6, p.499-513
 1998 Bloemer, J.
Ruyter, K. de
6.
Consumer affairs departments in the United States and the Netherlands: A comparative analysis
Journal of Consumer Policy
1997 : SEP, VOL. 20:3, p. 325-352
 1997 Ruyter, K. de
Kasper, H.
7.
The dynamics of the service delivery process: a value-based approach
International Journal of Research in Marketing
1997 : JUL, VOL. 14:3, p. 231-244
 1997 Ruyter, K. de
8.
Etnocentrisme en diensten. Een onderzoek onder Nederlandse consumenten.
Maandblad voor Accountancy en Bedrijfseconomie
1996 : DEC, VOL. 12, p. 677-688
 1996 Wetzels, M.G.M.
Birgelen, M.J.H. van
Ruyter, K. de
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