haku: @author Sparks, B. / yhteensä: 6
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1.
Service failure and recovery in a strategic airline alliance context: interplay of locus of service failure and social identity
Journal of Travel & Tourism Marketing
2010 : SEP, VOL 27:6, p. 547-564
 2010 Weber, K.
Sparks, B.
2.
Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions
Tourism Management
2007 : VOL. 28:5, p.1180-1192
 2007 Sparks, B.
3.
Understanding customer-derived value in the timeshare industry
Cornell Hotel and Restaurant Administration Quarterly
2007 : FEB, VOL. 48:1, p. 28-45
 2007 Sparks, B.
Butcher, K.
Pan, G.
4.
Consumer attributions and behavioral responses to service failures in strategic airline alliance settings
Journal of Air Transport Management
2004 : SEP, VOL. 10:5, p. 361-367
 2004 Weber, K.
Sparks, B.
5.
Beyond core service
Psychology & Marketing
2003 : MAR, VOL. 20:3, p. 187-208
 2003 Butcher, K.
Sparks, B.
O'Callaghan, F.
6.
The impact of staff empowerment and communication style on customer evaluations: the special case of service failure
Psychology and Marketing
1997 : AUG, VOL. 14:5, p. 475-493
 1997 Sparks, B.
Bradley, G.
Callan, V.
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