haku: @author Swan, J. E. / yhteensä: 14
viitteet: 1-10 / 14
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1.
Customer trust in the salesperson: An integrative review and meta-analysis of the empirical literature
Journal of Business Research
1999 : FEB, VOL. 44:2, p. 93-107
 1999 Swan, J. E.
Bowers, M. R.
Richardson, L. D.
2.
Vendor Relationships As Predictors of Organizational Buyer Complaint Response Styles
Journal of Business Research
1997 : SEP, Vol. 40:1, p. 65-77
 1997 Hansen, S. W.
Swan, J. E.
Powers, T. L.
3.
Encouraging friendly complaint behavior in industrial markets. Preventing a loss of customers and reputation
Industrial Marketing Management
1996 : JUL, VOL. 25:4, p. 271-281
 1996 Hansen, S. W.
Swan, J. E.
Powers, T. L.
4.
Equity and disconfirmation perceptions as influences on merchant and product satisfaction.
Journal of Consumer Research
1989 : DEC, VOL. 16:3, p. 372-383
 1989 Oliver, R. L.
Swan, J. E.
5.
Consumer perceptions of interpersonal equity and satisfaction in transactions : a field survey approach.
Journal of Marketing
1989 : APR, VOL. 53:2, p. 21-35
 1989 Oliver, R. L.
Swan, J. E.
6.
How industrial salespeople gain customer trust.
Industrial Marketing Management
1985 : AUG, VOL. 14:3, p. 203-211
 1985 Swan, J. E.
Trawick, I. F.
Silva, D. W.
7.
Share profit : a planning model for product managers.
Business Horizons
1983 : JUL-AUG, VOL. 26:4, p. 69-73
 1983 Cosse, T. J.
Swan, J. E.
8.
Strategic marketing planning by product managers-room for improvement?
Journal of Marketing
1983 : SUMMER, VOL. 47:3, p. 92-102
 1983 Cosse, T. J.
Swan, J. E.
9.
Impact of purchasing systems contracts on distributors and producers.
Industrial Marketing Management
1982 : OCT, VOL. 11:4, p. 283-289
 1982 Scheidt, M. A.
Trawick, I. F.
Swan, J. E.
10.
Fitting marketing strategy to varying product life cycles.
Business Horizons
1982 : JAN-FEB, VOL. 25:1, p. 72-76
 1982 Swan, J. E.
Rink, D. R.
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