haku: @indexterm service management / yhteensä: 228
viitteet: 11-20 / 228
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 otsikkovuositekijä
11.
A professionalization framework to understand the structuring of work
European Management Journal
2009 : DEC, VOL. 27:6, p. 467-475
 2009 Bureau, S.
Suquet, J-B.
12.
Service co-production and value co-creation: The case for a service-oriented architecture (SOA)
European Management Journal
2008 : OCT, VOL. 26:5, p. 289-297
 2008 Ordanini, A.
Pasini, P.
13.
Chemical management services in Sweden and Europe: lessons for the future
Journal of industrial ecology
2006 : WINTER/SPRING, VOL. 10:1-2, p. 279-292
 2006 Mont, O.
Singhal, P.
Fadeeva, Z.
14.
Factors affecting the design of tourism bus services
Annals of Tourism Research
2006 : VOL 33:3, p. 748-766
 2006 Lumsdon, L. M.
15.
The application of knowledge management in call centres
Journal of Knowledge Management
2005 : VOL. 9:4, p. 56-69
 2005 Koh, S. C. L. (et al.)
16.
Services. Special report
Airline Business
2005 : JAN, VOL. 21:1, p. 39-51
 2005
17.
Retail sales explanations: resolving unsatisfactory sales encounters
European Journal of Marketing
2004 : VOL. 38:11-12, p. 1541-1561
 2004 Dunning, J.
O'Cass, A.
Pecotich, A.
18.
Measuring service quality: a review and critique of research using SERVQUAL
International Journal of Market Research
2004 : VOL. 46:4, p. 479-497
 2004 Morrison Coulthard, L.J.
19.
Maintenance. Special report
Airline Business
2004 : OCT, VOL. 20:10, p. 45-65
 2004
20.
Promoting service quality in tourist hotels: the role of HRM practices and service behavior
Tourism Management
2004 : AUG, VOL. 25:4, p. 471-481
 2004 Tsaur, S.-H.
Lin, Y.-C.
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