haku: @indexterm consumer satisfaction / yhteensä: 567
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1.
Effects of dissatisfaction in tourist services: The role of anger and regret
Tourism Management
2011 : DEC, VOL. 32:6, p. 1397-1406
 2011 Sanchez-Garcia, I.
Curras-Perez, R.
2.
Examining the effect of novelty seeking, satisfaction, and destination image on tourists' return pattern: A two factor, non-linear latent growth model
Tourism Management
2011 : AUG, VOL. 32:4, p. 890-901
 2011 Assaker, G.
Vinzi, V.E.
O'Connor, P.
3.
The long and winding roads: Perceived quality of scenic tourism routes
Tourism Management
2011 : AUG, VOL. 32:4, p. 780-789
 2011 Denstadli, J.M.
Jacobsen, J.Kr.S.
4.
Brand equity, brand loyalty and consumer satisfaction
Annals of Tourism Research
2011 : JUL, VOL. 38:3, p. 1009-1030
 2011 Nam, J.
Ekinci, Y.
Whyatt, G.
5.
Evaluating hotel animation programs at Mediterranean sun-and-sea resorts: an impact-asymmetry analysis
Tourism Management
2011 : JUN, VOL. 32:3, p. 688-696
 2011 Mikulic, J.
Prebezac, D.
6.
Prescription drug communication strategies: a comparative analysis of physician attitudes in Europe, the Middle East and the Far East
Journal of Marketing Management
2011 : MAR, VOL. 27:3-4, p. 336-360
 2011 Reast, J.D. (et. al)
7.
Value marketing in the health care industry
Journal of Marketing Management
2011 : MAR, VOL. 27:3-4, p. 199-206
 2011 Lindgreen, A.
Hingley, M.K.
Antioco, M.D.J.
8.
Modeling regret effects on consumer post-purchase decisions
European Journal of Marketing
2011 : VOL. 45:7/8 p. 1068-1090
 2011 Bui, M.
Krishen, A. S.
Bates, K.
9.
Key drivers of airline loyalty
Tourism Management
2011 : OCT, VOL. 32:5 p. 1020-1026
 2011 Dolnicar S.,
Grabler K.,
Grün B.,
10.
Analysis of the role of complaint management in the context of relationship marketing
Journal of Marketing Management
2011 : FEB, VOL. 27:1-2, p. 143-164
 2011 Suarez Alvarez, L.
Vazquez Casielles, R.
Diaz Martin, A.M.
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