haku: @author Moffatt, L. A. R. / yhteensä: 1
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| Tekijä: | O'Farrell, P. N. Moffatt, L. A. R. |
| Otsikko: | An interaction model of business service production and consumption. |
| Lehti: | British Journal of Management
1991 : DEC, VOL. 2:4, p. 205-221 |
| Asiasana: | MODELS BUSINESS SERVICES INDUSTRY CONSUMPTION |
| Kieli: | eng |
| Tiivistelmä: | The paper focuses upon strategic business services because of their crucial importance in enhancing the competitiveness of goods-producing industries and other service firms. The 12-phase model of the production and consumption of a business service incorporating alternative roles for both the client and supplier is introduced. The empirical evidence has shown how the pattern of interorganizational contact and the types of modes of interaction differ by service type and by phase in the service creation process. The authors have presented the extended typology based on four dimensions which define different aspects of the role of the client in business service production. |
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