haku: @author Mitchell, T.R. / yhteensä: 1
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| Tekijä: | Brown, K.A. Mitchell, T.R. |
| Otsikko: | Organizational obstacles: links with financial performance, customer satisfaction, and job satisfaction in a service environment (Banken; Dienstleistungsbetriebe; Arbeitsproduktivität) |
| Lehti: | Human Relations
1993 : JUN, VOL. 46:6, p. 725-757 |
| Asiasana: | |
| Vapaa asiasana: | ARBEITSZUFRIEDENHEIT, LEISTUNGSBEURTEILUNG, ARBEITSORGANISATION, ARBEITSPLATZGESTALTUNG |
| Kieli: | eng |
| Tiivistelmä: | A model was developed to describe the roles of organizational obstacles (social and technical) in relation to customer satisfaction, financial performance, and employee job satisfaction, as well as to various moderators associated with different job types. In a test of this model, employee perceptions of organizational obstacles were measured in a retail banking environment. The results are interpreted and discussed and managerial implications are examined. |
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