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| Tekijä: | Henderson, J. Lentz, C. |
| Otsikko: | Learning, working, and innovation: a case study in the insurance industry |
| Lehti: | Journal of Management Information Systems
1995 : -96 WINTER, VOL. 12:3, p. 43-64 |
| Asiasana: | INSURANCE CASE STUDIES INNOVATION |
| Kieli: | eng |
| Tiivistelmä: | The worldwide environment in which strategic information technology (IT) initiatives are deployed is changing. Increasingly, these IT investments are intended to produce not only internal operating efficiencies and cost savings but also external market outcomes. The linkage between IT investments and business value is critical in the service sector for industries, such as financial services, transportation, and retailing, where IT is an integral part of the products and services delivered to customers. |
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