haku: @author Mangal, V. / yhteensä: 1
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| Tekijä: | Mukhopadhyay, T. Lerch, F. Mangal, V. |
| Otsikko: | Assessing the impact of information technology on labor productivity. A field study |
| Lehti: | Decision Support Systems
1997 : FEB, VOL. 19:2, p. 109-122 |
| Asiasana: | DECISION SUPPORT SYSTEMS INFORMATION TECHNOLOGY PRODUCTIVITY |
| Kieli: | eng |
| Tiivistelmä: | Measuring and understanding the productivity impact of information technology (IT) is a significant and difficult problem facing researchers. The authors propose that the effect of IT applications can be best understood through an analysis at the information process level. The authors report on a field research conducted to study the impact of IT on the toll collection system of 38 interchanges at the Pennsylvania Turnpike. The authors focus on an information process that is relatively uncoupled from other processes in the organization to constrain the measurement problem. |
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