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Tekijä:Vandermerwe, S.
Otsikko:Becoming a customer 'owning' corporation (Unternehmenskooperation)
Lehti:Long Range Planning
1996 : DEC, VOL. 29:6, p. 770-782
Asiasana:
Vapaa asiasana:MARKETINGSTRATEGIE, KUNDE, KONKURRENZ
Kieli:eng
Tiivistelmä:Some people object to the word 'own' when they first encounter it. But the notion of 'owning' is actually a very effective way of driving a customer-based transformation because it gets people to think differently about how to take their corporations into, and compete for, a future in which capturing the long-term value of the customer is the primary concern.
SCIMA tietueen numero: 161868
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