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| Tekijä: | Ebrahimpour, M. Withers, B. E. Hikmet, N. |
| Otsikko: | A new perspective on ISO-9000 implementation. Experiences of USA and foreign owned firms (Qualitätssteuerung) |
| Lehti: | International Journal of Production Research
1997 : FEB, VOL. 35:2, p. 569-576 |
| Asiasana: | |
| Vapaa asiasana: | NORMUNG, USA |
| Kieli: | eng |
| Tiivistelmä: | Responses from over 500 companies relating to their experiences with ISO-9000 implementation are presented. The results reveal the importance and the dual role of documentation as a critical factor necessary to obtain ISO-9000 registration. The findings also reveal that there is no significant difference between the two firm ownership types for all variables tested , indicating that ISO-9000 appears universal in applicability. |
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