haku: @author Arendt, L. / yhteensä: 1
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| Tekijä: | Harris, J. Arendt, L. |
| Otsikko: | Stress reduction and the small business increasing employee and customer satisfaction |
| Lehti: | Sam Advanced Management Journal
1998 : WINTER, VOL. 63:1, p. 27-34 |
| Asiasana: | MANAGEMENT STRESS CUSTOMERS |
| Kieli: | eng |
| Tiivistelmä: | A key sales associate lashes out at a customer. A successful sales representatives begins losing repeat orders; customers complain that he is brusque and inattentive to their needs. A manager becomes impossible to work for; employees say that her outbursts are unpredictable. A conscientious employee begins leaving work early on a repeated basis. A high-performing production worker is no longer able to consistently make products that meet quality control specifications. |
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