haku: @freeterm Predicting delays / yhteensä: 1
viite: 1 / 1
« edellinen | seuraava »
| Tekijä: | Whitt, W. |
| Otsikko: | Predicting queueing delays. |
| Lehti: | Management Science
1999 : JUN, VOL. 45:6, p. 870-888 |
| Asiasana: | Service quality Operational research |
| Vapaa asiasana: | Service systems Customer satisfaction Telephone call centres Predicting delays |
| Kieli: | eng |
| Tiivistelmä: | The author investigates the possibility of predicting each customer's waiting time in queue before starting service in a multiserver service system with the first-come first-served service discipline, such as a telephone call center. |
« edellinen | seuraava »
SCIMA