haku: @author Lesaint, D. / yhteensä: 1
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Tekijä:Lesaint, D.
Voudouris, C.
Azarmi, N.
Otsikko:Dynamic workforce scheduling for British Telecommunications plc
Lehti:Interfaces
2000 : JAN-FEB, VOL. 30:1, p. 45-56
Asiasana:Operational research
Telecommunications industry
Human resource management
Systems science
United Kingdom
Vapaa asiasana:Workforce
Kieli:eng
Tiivistelmä:The article deals with the work management system of British Telecommunications plc. To allocate work efficiently, BT developed Work Manager, an information system that automates work mansgement and field communications. In 1996, the Intelligent Systems Research group of BT enhanced Work Manager witha dynamic scheduler based
SCIMA tietueen numero: 216529
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