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| Tekijä: | Rhoades, D. Waguespack, B. |
| Otsikko: | Judging a book by it's cover: the relationship between service and safety quality in US national and regional airlines |
| Lehti: | Journal of Air Transport Management
2000 : APR, VOL. 6:2, p. 87-94 |
| Asiasana: | USA SERVICE AIRLINES |
| Kieli: | eng |
| Tiivistelmä: | The general public perception is that service quality among US airlines had declined significantly since deregulation, however, there is continuing debate among experts on the effect of deregulation on safety quality. Unlike safety quality, service quality is more visible to the traveling public. It is not clear, however, whether service quality is a good indicator of safety quality. |
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