haku: @author Weeks, H. / yhteensä: 1
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| Tekijä: | Weeks, H. |
| Otsikko: | Taking the Stress Out of Stressful Conversations |
| Lehti: | Harvard Business Review
2001 : JUL-AUG, VOL. 79:7, p. 112-120 |
| Asiasana: | STRESS PSYCHOLOGY MANAGERS |
| Kieli: | eng |
| Tiivistelmä: | Stressful conversations are unavoidable in life. In business they can run the gamut from firing a subordinate to, curiously enough, receiving praise. Using vivid examples of the three basic stressful conversations that people bump up against most often in the workplace, the author explains how managers can improve those interactions unilaterally. To begin with, they should approach the situations with greater self-awareness. Awareness building is not about endless self-analysis; much of it simply involves making tacit knowledge about oneself more explicit. The author also recommends rehearsing difficult conversations in advance to fine-tune your phrasing and tone. And the best way to keep from being thrown off balance by difficult conversations that crop up unexpectedly is to develop a few hip-pocket phrases that you can pull out on the spot. |
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