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Tekijä:Ulaga, W.
Chacour, S.
Otsikko:Measuring customer-perceived value in business markets: a prerequisite for marketing strategy development and implementation
Lehti:Industrial Marketing Management
2001 : AUG, VOL. 30:6, p. 525-540
Asiasana:CHEMICAL INDUSTRY
CUSTOMERS
MARKETING STRATEGY
VALUE ADDED
Kieli:eng
Tiivistelmä:In this article, the construct of customer-perceived value is first assessed through a literature review. Then a multiple-item measure of customer value is developed, and the approach is illustrated by the marketing strategy development project of a major chemical manufacturer in international markets.
SCIMA tietueen numero: 227144
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