haku: @author Brown, J.P. / yhteensä: 1
viite: 1 / 1
« edellinen | seuraava »
| Tekijä: | Brown, J.P. Massey, A.P. Boling, E. |
| Otsikko: | Evaluation of knowledge management systems: Insights from the study of a technical support knowledge base |
| Lehti: | Knowledge management research & practice
2005 : MAY, VOL 3:2, p. 49-59 |
| Asiasana: | Knowledge management Evaluation |
| Kieli: | eng |
| Tiivistelmä: | While many organizations are investing in knowledge management (KM) systems, they often have difficulties in measuring value. The authors believe that the evaluation of KM systems sits well within current paradigms. The study is set in the context of an online technical support knowledge base (KB). This paper aims to not specifically evaluate the KB, but rather to provide a deeper understanding of evaluation practices. Using an action research method, examined are the areas of evaluation of most interest to various stakeholders, when and why approaches are deployed, and what techniques are most practical relative to organizational constraints and culture. |
« edellinen | seuraava »
SCIMA