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| Tekijä: | Desombre, T. (et al.) |
| Otsikko: | Re-organizing work roles in health care: evidence from the implementation of functional flexibility |
| Lehti: | British Journal of Management
2006 : JUNE, VOL. 17:2,l p. 139-151 |
| Asiasana: | flexibility health service roles |
| Kieli: | eng |
| Tiivistelmä: | This article investigates the implementation of functional flexibility in three health-care settings. Case study data is presented, focusing on the responses of employees and managers to initiatives to work more flexibly. For managers the implementation achieved efficiency gains and improvements to service quality, despite some resistance from employees. For employees the outcomes were more mixed. There was evidence of "humanization" through greater job variety, challenge and accesss to training, but there were also costs in terms of intensification, role confusion and stress. |
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