haku: @author Mendelson, M. / yhteensä: 1
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| Tekijä: | Dewan, S. Mendelson, M. |
| Otsikko: | User delay costs and internal pricing for a service facility. |
| Lehti: | Management Science
1990 : DEC, VOL. 36:12, p. 1502-1517 |
| Asiasana: | SERVICE INDUSTRIES |
| Kieli: | eng |
| Tiivistelmä: | Optimal pricing and capacity decisions are examined for a service facility in an environment where users' delay cost is important. The model assumes a general nonlinear delay cost structure and incorporates the tradeoff between the delay cost and capacity cost. Necessary and sufficient conditions are found for the optimal pricing that charges out service resources at their marginal capacity cost. The issue of budgetary balance is studied, and it is found that the net-value maximization entails a budget deficit for the service facility. Therefore, the service facility should be evaluated as a "deficit center". |
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