haku: @author Milicic, M. / yhteensä: 10
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| Tekijä: | Milicic, M. |
| Otsikko: | Starting points for the assessment and judgement of the performance and efficiency of the infrastructure |
| Lehti: | Nase gospodarstvo
1996 : VOL. 42:1-2, p. 85-96 |
| Asiasana: | |
| Vapaa asiasana: | INFORMATION SYSTEMS, SERVICE QUALITY, PERFORMANCE APPRAISAL, EVALUATION |
| Kieli: | slv |
| Tiivistelmä: | The assessment and judgement of the performance and efficiency of the information infrastructure aplication in business system of the modern time requires new target directions, methodology and assessment criteria with respect to the established practice.Herein, the evalutation of quality of services and also the performance of the management process is of crucial importance. Starting point for new strategies should be based on such a business vision of the information-technological management level which is based on the concept of total quality management (TQM), mutual quality service Ievel agreement (SLA) and other management and other management measures, their goal being higher and higher performance and efficiency of the information infrastructure application as well as the satisfaction of the consumers and of all fellow participants with the quality of work and the results achieved.The assessment and judgement of the performance and efficiency of the information infrastructure aplication in business system of the modern time requires new target directions, methodology and assessment criteria with respect to the established practice.Herein, the evaluation of quality of services and also the performance of the management process is of crucial importance.Starting point for new strategies should be based on such a business vision of the information-technological management level which is based on the concept of total quality management (TQM), mutual quality service Ievel agreement (SLA) and other management and other management measures, their goal being higher and higher performance and efficiency of the information infrastructure application as well as the satisfaction of the consumers and of all fellow participants with the quality of work and the results achieved. |
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