haku: @author Starbuck, W. H. / yhteensä: 10
viite: 5 / 10
| Tekijä: | Starbuck, W. H. Milliken, F. J. |
| Otsikko: | Challenger : fine-tuning the odds until something breaks. |
| Lehti: | Journal of Management Studies
1988 : JUL, VOL. 25:4, p. 319-340 |
| Asiasana: | CRISIS MANAGEMENT DISASTERS |
| Kieli: | eng |
| Tiivistelmä: | Complex systems in uncontrolled settings can fail in many ways. The Challenger disaster is the effect of repeated successes, gradual acclimatization, and the differing responsibilities of engineers and managers. Fine-tuning processes result from pursuing partly inconsistent goals while learning from their experiences. These processes reduce probabilities of success, and they continue until a serious failure occurs. The behaviours of Morton-Thiokol and NASA preceding the Challenger accident had many characteristics commonplace in organizations, i. e. imperfect communication, errors of judgement and control games. Retrospective analyses oversimplify the causes of failure. |
SCIMA