haku: @author Matzler, K. / yhteensä: 11
viite: 4 / 11
| Tekijä: | Matzler, K. Renzl, B. |
| Otsikko: | Assessing asymmetric effects in the formation of employee satisfaction |
| Lehti: | Tourism Management
2007 : VOL. 28:4, p.1093-1103 |
| Asiasana: | employees |
| Vapaa asiasana: | employee satisfaction prospect theory three-factor theory of customer satisfaction Herzberg's two-factor theory |
| Kieli: | eng |
| Tiivistelmä: | This study investigates whether there is an asymmetric relationship between satisfaction involving single factors and overall employee satisfaction. The framework for the study is formed by two theories: prospect theory and the three-factor theory of customer satisfaction, which can be understood as an extension of Herzberg's two-factor theory, adapted to explain the formation of customer satisfaction. The results indicate an asymmetric relationship between satisfaction involving individual factors and overall employee satisfaction, thereby confirming the three-factor theory in the context of employee satisfaction. |
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