haku: @journal_id 571 / yhteensä: 1184
viite: 345 / 1184
| Tekijä: | Skaates, M. A. Seppanen, V. |
| Otsikko: | Managing Relationship-driven Competence Dynamics in Professional Service Organisations |
| Lehti: | European Management Journal
2002 : AUG, VOL. 20:4, p. 430-437 |
| Asiasana: | SERVICE COMPETENCIES CLIENTS CUSTOMER RELATIONS KNOWLEDGE MANAGEMENT R&D |
| Kieli: | eng |
| Tiivistelmä: | Client relations play a major role in the competence development of professional service providers. However mutuality and particularity are also key concerns in providers' client relationships. Therefore four inter-linked frameworks for classifying relationship-related competence dynamics at the levels of the organisation, relationship, and network of relationships are presented. The frameworks are illustrated in a case concerning fault diagnosis software projects undertaken by Finnish contractual R&D provider VTT Electronics. Finally, suggestions are made concerning the use of the frameworks by managers of professional service organisations to develop an increased understanding of their own client relationship-specific competence dynamics. |
SCIMA