haku: @author Beer, M. / yhteensä: 12
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| Tekijä: | Beer, M. |
| Otsikko: | Why total quality management programs do not persist: the role of management quality and implications for leading a TQM transformation |
| Lehti: | Decision Sciences
2003 : FALL, VOL. 34:4, p. 623-642 |
| Asiasana: | Leadership Organizational change Organizational learning Strategy Total quality management |
| Kieli: | eng |
| Tiivistelmä: | Top-down total quality management (TQM) programs often fail to create deep and sustained change in organizations. They become a fad soon replaced by another fad. Failure to institutionalize TQM can be attributed to a gap between top management's rhetoric about their intentions for TQM and the reality of implementation in various subunits of the organization. The gap varies from subunit to subunit due to the quality of management in each. By quality management is meant the capacity of senior team to 1) develop commitment to the new TQM direction and behave and make decisions that are consistent with it, 2) develop the cross-functional mechanism, leadership skills and team culture needed for TQM implementation and 3) create a climate of open dialogues about progress in the TQM transformation that will enable learning and further change. |
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