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| Tekijä: | Koys, D. J. |
| Otsikko: | How the achievement of human-resources goals drives restaurant performance |
| Lehti: | Cornell Hotel and Restaurant Administration Quarterly
2003 : FEB, VOL. 44:1, p. 17-24 |
| Asiasana: | Human resource management Restaurants Management personnel Employee surveys |
| Kieli: | eng |
| Tiivistelmä: | In an effort to connect employee attitudes and behaviour to a restaurant's business success, this study examined causal relationships between data measured a year apart. The data, drawn from 28 restaurants in a regional chain, show that employee satisfaction, organizational citizenship behaviour , and employee retention, as measured in the following year. The reverse relationship did not hold, providing evidence that good people management influences restaurant performance, rather than the other way around. |
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