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| Tekijä: | Lutgen-Sandvik, P. |
| Otsikko: | The Communicative Cycle of Employee Emotional Abuse Generation and Regeneration of Workplace Mistreatment |
| Lehti: | Management Communication Quarterly
2003 : MAY, VOL. 16:4, p. 471-501 |
| Asiasana: | EMPLOYEE SURVEYS COMMUNICATION MANAGEMENT PERSONNEL |
| Kieli: | eng |
| Tiivistelmä: | This article synthesizes extant research findings with the author's own managerial experience into a comprehensive gestalt of employee emotional abuse as a communicative process that evolves, escalates, and moves to new targets when earlier targets exit the organization. The model proposed depicts a six-stage cycle that provides a means for (a) understanding the dynamics of abuse, (b) recognizing the indicators of abuse, (c) controlling or stopping the abuse, and (d) predicting the development of unchecked abuse. Practical implications of the model and areas for future research are identified. |
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