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| Tekijä: | Rondall, G. |
| Otsikko: | When Success Leads to Failure: The Impact of Culture and Leadership on Sainsbury's and Marks & Spencer |
| Lehti: | Organisations & People
2001 : NOV, VOL. 8:4, p. 2-8 |
| Asiasana: | SUCCESS CULTURE LEADERSHIP CASE STUDIES |
| Kieli: | eng |
| Tiivistelmä: | From the authors' study of the supermarket industry (2001), Andrew Seth and the author draws conclusions about the role of culture and leadership on organisational success. Both Sainsbury's and Marks and Spencer had spectacularly successful models over many decades, but both stumbled badly in the last five years. The author believes that many of their problems stem from their earlier success: the culture and values that delivered outstanding quality became too rigid, bureaucratic and hierarchical. Innovation was stifled, the firms lost touch with their customers, and were overtaken by more flexible competitors. |
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