haku: @indexterm REPUTATION / yhteensä: 135
viite: 100 / 135
| Tekijä: | Ba, S. Pavlou, P. A. |
| Otsikko: | Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior |
| Lehti: | MIS Quarterly
2002 : SEP, VOL. 26:3, p. 243-268 |
| Asiasana: | TRUST REPUTATION PRICES RISK |
| Kieli: | eng |
| Tiivistelmä: | Despite the wide use of reputational mechanisms such as eBay's Feedback Forum to promote trust, empirical studies have shown conflicting results as to whether online feedback mechanisms induce trust and lead to higher auction prices. This study examines the extent to which trust can be induced by proper feedback mechanisms in electronic markets, and how some risk factors play a role in trust formation. Drawing from economic, sociological, and marketing theories and using data from both an online experiment and an online auction market, the authors demonstrate that appropriate feedback mechanisms can induce calculus-based credibility trust without repeated interactions between two transacting parties. |
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