haku: @indexterm organizational change / yhteensä: 1363
viite: 429 / 1363
| Tekijä: | Whitman, M. |
| Otsikko: | IT divergence in reenigeering support: performance expectations vs. perceptions |
| Lehti: | Information & Management
1996 : VOL. 30:5, p. 239-250 |
| Asiasana: | RE-ENGINEERING INFORMATION TECHNOLOGY ORGANIZATIONAL CHANGE |
| Kieli: | eng |
| Tiivistelmä: | Current literature is replete with reports highlighting the successes and failures of business process reenigeering (BPR) efforts. Organizations have began to realize the key enabling role of information technology (IT) in support of these efforts. However, expectations of the influence of IT in BPR as well as aspects of the organization which influence IT, may far outweigh the actual results. A panel of experts was questioned and 43 businesses currently undergoing reengineering were examined in order to determine a "divergence" between expectations and observations on the role of IT in BPR. |
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