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| Tekijä: | Ransom, W. J. |
| Otsikko: | There is profit in empowerment (Entscheidungskompetenz) |
| Lehti: | Industrial Engineering
1992 : FEB, VOL. 24:2, p. 10 |
| Asiasana: | |
| Vapaa asiasana: | KUNDENDIENST |
| Kieli: | eng |
| Tiivistelmä: | Empowerment moves the decision making process to the lowest level possible in the organization. The goal is to have decisions made at the very first level of initial customer contact. At this level, customer satisfaction reaches the highest potential that can be possible. |
SCIMA